Shipping policy
Shipping Policy
Effective date: 19/05/2025
Below you will find all the details about our shipping process.
1. Shipping Area
Currently, we only ship to addresses within Denmark.
For deliveries outside Denmark, please contact us by email.
2. Order Processing Time
- Orders are processed within 1–2 business days after payment is confirmed.
- You will receive an email confirmation when your order has been shipped.
Please note: We do not ship on weekends or public holidays.
3. Delivery Time
Estimated delivery time: 1–4 business days from the date of shipment.
Delays may occur due to postal service issues, weather conditions, or peak seasons. If your order is delayed, please contact us at cafecreoleshop@gmail.com.
4. Shipping Methods and Costs
Shipping is handled via PostNord
Shipping fees are calculated at checkout and may vary based on weight and delivery method.
Free shipping may be offered for orders over a certain amount. This will be clearly stated on the website.
5. Local Pickup
We offer free local pick-up.
6. Address Accuracy
Please make sure your shipping address is complete and correct at the time of order. We are not responsible for delays or returns due to incorrect or incomplete addresses.
7. Lost or Damaged Packages
If your package is lost or arrives damaged:
- Contact us at cafecreoleshop@gmail.com within 7 days of the expected delivery date.
- We will assist you in filing a claim with the carrier or sending a replacement if applicable.
8. Questions?
If you have any questions about shipping or your order status, please contact us at:
📧 cafecreoleshop@gmail.com